The Soap Kitchen Returns Policy

Returns Policy for Customers Outside of the UK

If you are dissatisfied with an item and the the purple cable tie has been broken, unfortunately we are unble to accept a return.

However, if we have sent an item in error, please see the information below.

Incorrect items sent or faulty

If you have received either a faulty or incorrect item, please email us at [email protected] to make us aware of the issue within 48 hours of receipt of your products, in your email be sure to include your order number, photo evidence, a small description of the issue and any other relevant information such as batch codes. Customers may return any incorrect item/s within 14 days and receive a full refund of the cost of those goods including return shipping cost when proof of postage is supplied, provided they remain in merchantable condition and are unopened in original packaging with the purple cable tie intact. We can offer to send out the correct product or arrange a collection on delivery of the incorrect goods; this service depends on the weight of the product we are receiving back.

To ensure a successful refund for shipping costs where appropriate, you will need to include proof of postage that clearly states our address, date and cost. This can be an email confirmation or a photograph/scan of your receipt or invoice.

When we receive your email, we will supply you with a returns form to complete, please include this with your returned goods.

Order error

We always advise customers that are ordering from outside of the UK to check their order confirmation in detail to ensure the correct items have been ordered.

If you have ordered in error, please email us at [email protected] to make us aware of the issue within 48 hours of receipt of your products, in your email be sure to include your order number. Customers may return any incorrect item/s within 14 days and receive a full refund of the cost of those goods provided they remain in merchantable condition and are unopened in original packaging with the purple cable tie intact. We regret that we cannot refund any outbound or inbound shipping.

When we receive your email, we will supply you with a returns form to complete, please include this with your returned goods.

We always recommend ordering small amounts of products to test before buying a larger amount to ensure you are happy with your purchase.